Time-Quality-Resources Tool

Decision support for RCCE-IM

The Time-Quality-Resources Tool supports RCCE-IM practitioners in making transparent decisions under pressure. In emergencies, actions must often be taken quickly, based on incomplete evidence and limited resources. This tool helps users reflect on these constraints and make informed trade-offs.

Time refers to urgency and speed of delivery. Quality refers to the strength and relevance of available information, including scientific data and community insights. Resources include funding, staff, expertise and operational capacity.

The tool guides users to prioritise two of these dimensions while understanding the implications for the third. It highlights risks, suggests adjustments and promotes transparency about limitations.

Time-Quality-Resources triangle with three priority options Time Quality Resources Option 1 Option 2 Option 3 ↑ Select an option
↗
1 = sufficient time available · 5 = immediate response required
3
1 = very limited · 5 = sufficient to mobilise
3
1 = preliminary assessment · 5 = comprehensive evidence base
3
1 = hardly feasible · 5 = well feasible
3

Priority triangle with a draggable point

Purpose: The Time-Quality-Resources Tool supports RCCE-IM practitioners in making transparent and structured decisions under constraints. It helps users reflect on trade-offs between urgency, strength of evidence and available resources, and guides them towards realistic and ethically sound choices.

Step 1 – Define the task

Clearly define the RCCE-IM task. This may include developing guidance, responding to misinformation, conducting a rapid assessment or designing a campaign. Key question: What needs to be delivered?

Step 2 – Set minimum quality requirements

Identify what level of evidence is required to act responsibly. Consider ethical standards, risk of harm and the need for community input. Key question: What is the minimum evidence needed to act?

Step 3 – Assess time constraints

Indicate how much time is available, ranging from immediate response to longer-term planning. Key question: How urgent is the task?

Step 4 – Assess available resources

Assess what resources are available or can realistically be mobilised. Key question: What resources are available?

Step 5 – Select your priority combination

Choose which two dimensions must be prioritised and review the implications provided by the tool.

Safeguards across all options

  • Ensure transparency about what is known and unknown
  • Include community perspectives wherever possible
  • Avoid harm and consider unintended consequences
  • Document decisions and trade-offs
  • Plan for iteration and adjustment

Ethical basis: All decisions supported by the tool should align with public health ethics and human rights principles. Evidence should be inclusive and reflect diverse populations. Outputs should be accessible, culturally appropriate and equitable.

Public health emergencies require decisions to be made under uncertainty, time pressure and public scrutiny. RCCE-IM aims to enable and empower people and stakeholders to make informed decisions that protect them from harm. Communication that is fast but poorly grounded may reduce trust. Communication that is methodologically robust but too slow may miss critical windows of opportunity.

Conceptual basis

The tool is based on the project-management triangle (iron triangle), which describes the relationship between time, cost and quality. For RCCE-IM, "cost" is replaced by "resources" — including funding, staff time, expertise, community networks, translation, monitoring capacity and operational logistics. "Quality" refers to the strength and appropriateness of the evidence base and effectiveness of RCCE-IM interventions.

Ethical and equity considerations

The tool should be applied in line with public health ethics and human rights principles. Quality includes equity, accessibility, cultural and linguistic appropriateness, participation and transparency. Outputs that are technically accurate but not accessible or inclusive should not be considered high quality.

Limitations

The tool is intentionally simple. It supports communication and reflection but does not replace evidence appraisal, professional judgement or context analysis. It does not capture all relevant dimensions such as trust, governance or power dynamics.

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Imprint

Provider

Digital Public Health SkillsLab
Chair of Public Health and Health Services Research
Institute for Medical Information Processing, Biometry and Epidemiology (IBE)
LMU Munich
Elisabeth-Winterhalter-Weg 6, 81377 München, Germany
E-mail: contact@rcce-im.org

Legal entity

The Ludwig-Maximilians-Universität München (LMU Munich) is a legal entity under public law and a state institution of the Free State of Bavaria. It is legally represented by its President, Prof. Dr. med. Dr. h.c. Matthias H. Tschöp, Geschwister-Scholl-Platz 1, 80539 München, Germany.

Supervisory authority: Bavarian State Ministry of Science and the Arts (Bayerisches Staatsministerium für Wissenschaft und Kunst), Salvatorstraße 2, 80327 München, Germany.

VAT identification number: DE811205325

Responsible for content (§ 18(2) MStV)

Brigitte Strahwald, address as above

About the tool

The Time-Quality-Resources Tool was developed by members of the Technical Advisory Group on Risk Communication, Community Engagement and Infodemic Management in the WHO European Region (TAG RCCE-IM). The tool does not necessarily represent the views or policies of WHO.

The tool supports structured reflection and discussion. It does not replace professional judgement, evidence appraisal or context analysis. Although the content has been prepared with care, no liability is accepted for decisions made on the basis of the tool.

Privacy statement

The tool has no user accounts and uses no cookies, no tracking, no analytics and no external fonts or scripts. All inputs (slider values, position in the priority triangle, language) are processed only in your browser. They are not stored and not transmitted; they are lost when you reload or close the page. Text and PDF exports are created locally in your browser.

If you write to contact@rcce-im.org, we process your e-mail address and your message to answer your request (Art. 6(1)(e) GDPR in conjunction with Art. 4(1) BayDSG). The e-mails are deleted when they are no longer needed.